We are so sorry for your loss or losses.
Welcome to our LiveChat Peer Support page.
Here you can access one-on-one immediate connection and support with a Peer Support Companion in a safe online space.
Our trained volunteer Peer Support Companions have all gone through the heart breaking experiences of losing much-loved babies. They understand and are here to give you their time to listen and answer any questions you may have.
Here you can access one-on-one immediate connection and support with a Peer Support Companion in a safe online space during the times listed below.
To access instant support, click on the pink LiveChat pop-up button on the bottom right-hand side of this webpage:
Tuesday evenings: 7.30pm-9.30pm AEST
Wednesday evenings: 6.00pm-8.00pm AEST
Thursday afternoons: 11.00am-1.00pm AEST
Thursday evenings: 7.30pm-9.30pm AEST
Sunday evenings: 7.30pm-9.30pm AEST
We’ve been where you are, we get it, and we’re in this together.
Please Note:
You are entitled to six free LiveChat sessions.
Please fill out the pre and post-chat survey to help us support you to the best of our abilities, but also to anonymously help collect data for much-needed research. Companions are randomly assigned to a chat, you cannot book a particular one.
Your chat will not be cut off at the close of LiveChat, but we won’t be taking on any more new chats from that time.
If you are ‘queued’ and the end time for LiveChat comes around, we won’t be able to take your chat. We are so sorry but please try again when we are next available.
By using the Services, you acknowledge that our Peer Support Companions are NOT qualified or registered counsellors – they are women who have experienced pregnancy loss and use their experience to assist others. Our Peer Support Companions have undergone a short training program prepared by a qualified bereavement counsellor and social worker to familiarise themselves with the basics of grief counselling.
You may book a personalised phone call with one of our Peer Support Companions by following the booking steps available on the website.
If you have any difficulties or want to change your allocated Peer Support Companion, please email psp@pinkelephantssupport.com
If you feel you are experiencing a particularly traumatic grief response and require clinical support, we suggest calling Red Nose qualified Bereavement Counsellors on 1300 308 307. If at any time we feel that you are at risk or suffering to an extent that is beyond our level of support capability, we will refer you to a qualified counsellor or to your GP for further assessment.
*Confidentiality & Referrals: We take your privacy seriously and treat all information with respect, sensitivity, and confidentiality. All Peer Support Companions have been briefly trained by a bereavement counsellor and have lived experience so can only offer peer support. For all other signs of complicated grief and/or effects from other psychological influences, we will refer you to professionals. All online communication is saved in archives.